In Saglam Aile LLC, conditions have been created for receiving and reviewing consumer inquiries (hereinafter referred to as patients).
To review and respond to a patient's inquiry, the patient must provide at least the following information about themselves and the subject of the complaint:
- Name/Surname/Patronymic
- Contact phone number
- Email address
- Subject of the complaint/suggestion
- A brief description of the complaint/suggestion
Complaints can be submitted orally or in writing:
The patient can contact the Call Center of Saglam Aile LLC at (012) 910, the special structural unit for the protection of patient rights – PRPU, or via email to Saglam Aile LLC, and can also submit an electronic application via the Internet on the website www.saglamaile.
Responses to patient inquiries are reviewed no later than 15 business days in accordance with the requirements of Article 10 of the Law of the Republic of Azerbaijan “On the Procedure for Reviewing Citizen Appeals.” Based on this and in accordance with internal rules, applications are reviewed within no less than 3 (three) business days and no more than 15 (fifteen) business days.
If the patient disagrees with the response to their inquiry (complaint/suggestion), they may submit another oral or written request for reconsideration.
If patients disagree with the result of their inquiry review, they may file the appropriate legal claims.
Dear Patient! The response to your inquiry may be provided in either electronic or oral form.